InfoGlutton Blog

InfoGlutton joins MediaMiser

David Nadeau — Wed, 18 Jan 2012 16:55:54 +0000

Today, we announce that InfoGlutton has been acquired by Ottawa-based media monitoring firm MediaMiser Ltd.

MediaMiser is the Canadian leader in monitoring and analytic of online and traditional media. With impressive client portfolio including several Fortune 1000, Mediamiser was recently named one of the Ottawa fastest growing company by the Ottawa Business Journal and also won silver mid-market company of the year at Ottawa Business Achievement Award ceremony.

We will integrate InfoGlutton’s key technologies into MediaMiser’s product including semantic noise filtering and automatic sentiment analysis. We also join MediaMiser with our know-how for serving small and medium businesses. Nonetheless to say that we are excited to join an highly skilled team of development, sales and marketing and to move to class A office in the hearth of Hintonburg community.

We want to thank our clients and partners who helped us turn InfoGlutton technology into a tuned-in and useful product. We also look forward at serving you better with more more media sources, more analytics and more fun!

On the use of Internet Measurement and Monitoring Tools

David Nadeau — Mon, 28 Nov 2011 18:25:20 +0000

In July and September 2011, we hired Niviti to conduct a survey with francophone social media power users. The survey is about the tools they use to monitor their online presence and measure their actions.

Analysis of survey data was made with the help of Substance strategies.

Here are the results:

View this document on Scribd

Google+ is now under InfoGlutton’s Radar

David Nadeau — Wed, 19 Oct 2011 19:27:07 +0000

Each time a new service attracts a critical amount of users, it opens a new battlefield for your online reputation. That’s the case with Google Plus (Google+) and its 40 million users. Today, we announce the addition of Google+ monitoring to our extensive social media coverage.

InfoGlutton is the first semantic reputation monitoring tool to include Google+.

We’re reading all public messages and people profiles published in Google+. If you want, we can also keep an eye on positive and negative messages and comments in your own account.

There’s more! Subscribe to one of our paid plan before October 31st and we’ll give you the first 2 months for free when signing up for 6 months or more. Just contact us and ask for 2 months for free!

InfoGlutton: Listen, Measure, Connect. Your customers are in the room.

Hack/Reduce 4 in Ottawa

David Nadeau — Mon, 18 Jul 2011 16:03:03 +0000

InfoGlutton is proud to partner with Hack/Reduce 4 to be held at the Language Technology Research Centre, next August 13th.

Hack/Reduce is one day Hackathon of intensive coding and learning on ‘Big Data’. We expect to attract 60 developpers, entrepreneurs, professionals and students. Hadoop and Map/Reduce experts will be on site to share their knowledge. All the information on the technologies we use and how to prepare for the event is available on the Hack/Reduce web site.

We opened sixty spots – FREE – including coffee, food and access to a cluster of over 500 machines on Amazon EC2.

Hackers at work (Toronto event)

InfoGlutton Solutions Inc. Secures NRC-IRAP Funding

David Nadeau — Tue, 28 Jun 2011 17:29:02 +0000

The Maker of popular Social Media Monitoring tool, InfoGlutton Solutions Inc., to extend its core language technologies beyond English

OTTAWA/GATINEAU, Canada – June 28, 2011 – InfoGlutton Solutions Inc. today announced it has signed a contribution agreement with the National Research Council of Canada Industrial Research Assistance Program (NRC-IRAP), in addition to both technical and business advisory services, for its research in multilingual information extraction and sentiment analysis.

InfoGlutton Solutions Inc’s. commercial product (http://infoglutton.com) hit the market in 2010. InfoGlutton enables small business owners to monitor their brand, their product and key individuals on the web. The monitoring dashboard allows SMBs to thighten links with their community and to provide fast customer support by digitally identifying the positive and negative comments posted on the web and on key social networks.

“Our ongoing research include parsing and analytics of multilingual documents including blogs, news, Twitter messages and Facebook pages. ” explains David Nadeau, Founder and CEO of InfoGlutton Solutions Inc. “We developped a unique approach to Social Media language technologies that will allow us to monitor information in multiple language and aggregate everything in English or in the language of the user.”

About InfoGlutton Solutions Inc.

InfoGlutton Solutions Inc. is an Ottawa/Gatineau-based startup founded in July 2009 by David Nadeau, Ph.D. an information extraction specialist with 12 years of experience in classifying and making sense of information all around the Web.

About NRC-IRAP

NRC-IRAP provides a range of both technical and business-oriented advisory services along with potential financial support to qualified innovative Canadian small and medium-sized enterprises. More information about NRC-IRAP is available at www.irap-pari.nrc.gc.ca.

For more information, please contact:

David Nadeau
Founder and CEO,
InfoGlutton Solutions inc.
david@infoglutton.com
In Ottawa/Gatineau: 819-319-0944
Toll free: 1-877-319-0944

InfoGlutton and Niviti Announce Partnership

David Nadeau — Wed, 08 Jun 2011 13:01:41 +0000

InfoGlutton and Niviti are pleased to announce a partnership for the mutual exchange of their social media services. Through this partnership, InfoGlutton customers will get premium access to Niviti community management services, led by Kim Auclair. In return, Niviti customers will get access to InfoGlutton monitoring in order to measure the progress of their campaigns in social networks and the Web.

This partnership enables both companies to strengthen their respective strategies for their supply of products and services for companies looking to improve and measure their online presence.

Salesforce acquires Radian6 for $326M

Pascal Soucy — Wed, 30 Mar 2011 13:20:59 +0000

Big news this morning, Salesforce, the leading cloud-based CRM provider, will acquire Radian6 for an eye-popping $326M:

Enterprise cloud computing company Salesforce has acquired social media monitoring platform Radian6 for approximately $276 million in cash and $50 million in stock, the companies have announced. Source: Mashable

When we started InfoGlutton 2 years ago, we knew that social media monitoring was a big thing. This is not the first acquisition in the social media sphere. This post lists some recent important acquisitions: http://socialmediaanalysis.com/2010/05/acquisitions-in-social-media-analysis.html. The other big social media monitoring player, Sysomos, also a Canadian company, already had been acquired by Marketwire in July 2010, for an undisclosed amount.

The battle by various firms to get a strong social media monitoring foothold is heating up, this industry gaining more interest from marketing and PR companies, CRM vendors, polling firms, intellectual property attorneys, etc.

Improving your Hotel’s Guest Service with Social Media

Pascal Soucy — Wed, 23 Mar 2011 19:42:35 +0000

An interesting article about one of my favorite use of Twitter for the hotel industry (actually, for businesses in general): customer service.

Social Media – but mostly Twitter – can be a mysterious beast and much misunderstood. Many hotel marketers are sceptical about opening a Twitter account; some think they do not need it, other think it will add more work, whilst many just do not know how to use it. Then you have the hotels that send Tweets on a regular basis. They instantly update their followers about events, announce special offers and promptly answer questions. I feel that in using Twitter hotels have nothing to little to lose and everything to gain.

Source: Improving your Hotel’s Guest Service with Social Media, Hospitality Marketing Chronicles

InfoGlutton Offers its Social Network Intelligence Service to Charities for Free

David Nadeau — Tue, 01 Feb 2011 19:25:08 +0000

InfoGlutton is pleased to offer free social media monitoring service to charities registered in Canada!

By using our intelligence platform, charities will:

Know what is said about them in social networks, blogs, newspapers, and more
Automatically sort our positive and negative comments
Monitor the volume of mentions and measure the effectiveness of their campaigns
Know the centers of influence, people pushing their cause, etc..
Share comments, articles or references on their Facebook wall or Twitter

Criteria

Be a registered charity in Canada
InfoGlutton reserves the right to limit the number of organisms to 100. First come, first served!

To subscribe

Impact of the inclusion of customer ratings in Google’s algo for hotels, restaurants and customers

Pascal Soucy — Fri, 21 Jan 2011 17:40:47 +0000

According to this article, Google uses more and more the opinions of Internet users from sites like TripAdvisor and Yelp, both in the display of search results and in their ranking.

I do not know to which extent Google actually uses the ratings left by customers on review sites in its ranking algorithm. This better ranking could be actually due to greater SEO investments and ranking efforts by renowned hotels and restaurants, leading them to get both high Google ranking and good customer ratings.

But if it was really the case, what do you think of the impact on hotels and restaurants of the inclusion of those ratings? And at the consumer level?

I feel that this ”bias” in the ranking, if real, could lead to questionable behavior on the part of hotels and restaurants to get positive feedback from customers or false comments pimping its own business by owners. This could undermine the usefulness of review sites, while giving an unfair advantage to cheating locations who do not deserve their ranking.